Admin Dashboard UX UI Project
Project Overview: My focus is on enhancing the user experience and accessibility of hospital management dashboards and patient care facilities. This project aims to integrate real-time key performance indicators and patient management features into a seamless interface for doctors conducting checkups.
Role: I served as both a UX researcher and a UX/UI designer for this project.
Toolkit: Figma, Adobe Creative Cloud, FigJam
UX Research
Overview
Managing a hospital involves myriad tasks and complexities, especially when it comes to providing efficient patient care and monitoring performance metrics. From catering to patients with diverse needs to ensuring seamless operations for healthcare professionals, the challenges are numerous.
Research Goals
Methodolies
- Secondary research
User interviews
Secondary Research
What do I already know?
Existing research indicates a scarcity of online healthcare management platforms globally, particularly those facilitating professional visit bookings.
What do I not know?
The utilization rates and user perceptions regarding these platforms remain ambiguous on a global scale, necessitating further investigation.
What does success look like?
- Growing the user base of online healthcare platforms worldwide.
- Establishing a user-friendly platform enabling seamless booking of professional visits globally, thereby enhancing accessibility and convenience for patients.
User Interviews
Overview
I’ve conducted interviews with a diverse range of participants, including patients (aged 25-35) and doctors, as part of our hospital management project. All interviews were conducted remotely using Google Meet.
Research Findings
Understanding Special Assistance:
There's a widespread lack of awareness regarding the true definition and scope of Special Assistance within hospital management.
Low-cost vs. Premium Providers
Patients tend to gravitate towards premium healthcare providers when seeking Special Assistance services.
Ensuring Smooth Processes
Patients prioritize seamless experiences, aiming to navigate hospital staff and security controls with minimal hassle.
Customer Service Focus
Tailoring customer service offerings to meet the unique needs of users requiring Special Assistance, particularly those with disabilities.
Persona #1
Name: Emily Carter
Age: 28
Occupation: Hospital Administrator
Bio:
Emily is a 38-year-old doctor specializing in pediatrics. She has been practicing medicine for over a decade and is passionate about providing the best care for her young patients. Emily juggles a hectic schedule, often working long hours at the hospital. She relies on technology to streamline her tasks and manage patient care effectively.
Goals:
- Access patient records and medical history seamlessly through the hospital management dashboard.
- Efficiently schedule appointments and manage patient consultations.
- Track medication prescriptions and ensure timely refills for patients.
Frustrations:
- Difficulty navigating complex interfaces and outdated systems.
- Time constraints impacting patient care and administrative tasks.
- Concerns about data security and privacy compliance.
Persona #2
Name: Mark Johnson
Age: 35
Occupation: Healthcare Administrator
Usage: Moderate experience with Healthcare Administrator App
Bio:
Mark is a 45-year-old patient with a chronic health condition that requires regular monitoring and treatment. He values transparency and accessibility in healthcare services. Mark often visits different healthcare providers for specialized treatments and relies on digital platforms to manage his medical appointments and expenses efficiently.
Goals:
- Easily book appointments and access medical reports through the hospital management dashboard.
- Receive clear and detailed invoices for medical services and treatments
- Track medication usage and receive reminders for refills.
Frustrations:
- Long waiting times for appointments and delays in accessing medical records.
- Confusing billing processes and discrepancies in invoices.
- Limited options for digital prescription management and medication reminders.
UX Design
Prioritisation
Project Objectives
Information Architecture
User Flow
- Accessing Appointment Section: Users navigate to the “Appointments” section within the hospital management dashboard to initiate the scheduling process.
- Selecting Date and Time: Once in the appointment section, users choose their preferred date and time from the calendar interface, enabling them to view available slots and select the most suitable option.
- Choosing Doctor and Patient: Within the scheduling interface, users are prompted to select the attending doctor from the list of available healthcare providers. Additionally, they specify the patient for whom the appointment is being scheduled.
- Confirming Appointment Details: Before finalizing the appointment, users review the selected date, time, doctor, and patient information. Any necessary edits are made at this stage to ensure accuracy.
- Submitting Appointment Request: After confirming all details, users proceed to submit the appointment request. Upon submission, they receive confirmation of the scheduled appointment along with any relevant notifications.
Wireframes
In my wireframes, I showcase a comprehensive overview of my hospital management project. Users can seamlessly add and manage essential data, including doctor profiles, patient information, and medication records. Additionally, they can schedule online appointments, generate invoices, and process payments conveniently within the platform. My wireframes prioritize user-friendly interfaces to ensure efficient navigation and utilization of the various features offered by the hospital management dashboard.
UI Design
UI Elements Development
Let’s delve into the foundation of my design. Explore my carefully curated typography, iconography, and color palette, harmoniously combined to create a visually captivating and user-friendly hospital management dashboard.
High-fidelity key-screens
Usability Test
Prototype
In the prototype section, explore seamless navigation through our hospital management dashboard. Discover how users effortlessly access essential features like obtaining doctor information, scheduling appointments, and managing invoices. Whether signing up or logging in, our user-centric design ensures easy access to all sections, including patient and medicine management, providing a holistic healthcare experience.
Outcomes
What Worked
- Efficient patient appointment scheduling
- Clear presentation of patient records and data
- User-friendly medication management system
Need to Improve
- Enhance search filtering options for patient records
- Optimize loading speed for accessing patient data
- Improve error handling during payment processing
Questions
- How can we simplify the patient admission process further?
- What additional features would enhance user experience for doctors?
- How can we better communicate patient care details to healthcare providers?
Ideas
- Implement a patient feedback system for continuous improvement
- Add a telemedicine feature for remote consultations
- Integrate electronic health record (EHR) interoperability
Key Takeways
Challenge
Navigating through the existing hospital management dashboard provided valuable insights into its design system. Studying color schemes, typography, and layout was enlightening, yet ensuring consistency with the previous design posed challenges. Addressing outdated elements, particularly font sizes, required careful adjustments while maintaining overall coherence.
Lesson Learned
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